FAQ

General

What is VizEat?

VizEat is a global community of people who share great food experiences and unforgettable moments. We connect hosts and guests from all over the world to experience new flavors and meet new people, whether you’re visiting a foreign country or if you’re a local looking to get off the beaten path. If you’re looking to enjoy a new cuisine, perhaps even a new culture and all the associated dishes, then VizEat is for you.

Is it free to sign up on VizEat?

Good news: the best things in life are free! Signing up on VizEat is totally free of charge, whether you register as a host or as a guest.

If you want to host people at your home, all you need is a little bit of time and a dash of imagination to post your unique food experience online once you’ve signed up.

If you’d rather be welcomed by one of our hosts, then it only takes a few clicks for you to find a mouthwatering experience that’ll make your first VizEat moment unforgettable!

For Hosts

How can I become a host?

From the VizEat Home Page, click on ‘Become a Host’.

You’ll soon receive a confirmation of your account and then you can go ahead and create your profile.

Next step, suggest a VizEat experience to share: cooking class, dinner, food tour etc. And wait for your first guests to make a booking request.

And the best part: it’s 100% free to create a VizEat moment and become a host.

Does VizEat take a commission on the price of my event when I host one?

As a host, you’re free to determine the price of the experience you offer. This amount should include the cost of your ingredients, as well as the amount that you’d like to receive for your hospitality. VizEat takes a 20% commission on top of the rate that you’ve set-meaning it’s the guest who will have to pay this extra amount.

Can I earn money from VizEat? Is it legal?

It’s perfectly legal to host guests in your home for a meal, a cooking class or to take them on tour. The payment you receive is compensation for the time you’ve spent to ensure that your guests have the perfect experience and to cover the costs you have incurred.

Please consider your country’s tax regulations in respect to the money you earn from hosting guests.

Do I have to define a date for my event?

To facilitate the management of your events, we encourage you to complete your calendar. You have the possibility to indicate when you will be avaible, when you won’t be available, and even when you don’t know. In this case, your guests will directly contact you via our messaging system to know more about your availability. 

Do I have to define my event precisely in the description?

No need to go deep into details. For instance, if you are  planning to organise a dinner depending on the season, you can tell your guests that your menu will change, but keep in my mind that the most you will explain about the experience your guests will live, the most your event will be attractive.

How can I define a fair price for the experience I offer?

Depending on the type of experience, the price will vary. Here’s a great tip if you’re organizing a dinner: a fair price is dependent on the ingredients in your meal. For cooking classes and food tours,  you can also take into consideration the time necessary to ensure the perfect VizEat moment. If you need inspiration, you can also have a look to what other hosts are charging for similar experiences on VizEat.

How long can I take before answering a booking request?

Bookings require a response within 24 hours. If more than 24 hours go by, the booking will be cancelled.

Can I set rules for my home?

You’re welcome to set the rules for your home. You can specify your rules in the General Amenities section. For example, you can easily define rules such as no smoking indoors, attire and so forth. You can also add rules by including them in the description of your meal.

When will I get paid for the event I organized?

Your payment will be sent to your bank account the day after the event. That’s why we ask for your precise bank details.

Do I have to accept every booking request?

At VizEat, you’re free to accept or deny any booking request-no questions asked.

What if I have to cancel a booking?

VizEat understands that sometimes things come up and you may be required to cancel your event. As a courtesy to us and your guests, we would appreciate it if you would contact us in advance by emailing us at [email protected] with the word ‘CANCEL’ in the subject of your email.

If you happen to cancel an event 3 times with less than 3 days notice, we reserve the right to revoke your hosting privileges on VizEat.

For Guests

How do I know that the host is a good cook?

There are several ways for you to evaluate the quality of our hosts. Firstly, you’re welcome to take a look at the pictures our hosts post on the website. That’s always a great way to determine their cooking style, and the overall quality of their meal.

We also recommend reading the reviews posted by other VizEaters on our site. Our community of hosts and guests are encouraged to provide feedback on their dining experiences.

Plus, you can always use the instant message system on site. The ‘Contact Me’ button on their profile is great for doing this.

Remember, it’s all about the experience here at VizEat. Our community of food fans gets to share so much more than a meal – it’s an unforgettable VizEat experience!

How long will it take the host to confirm my booking?

We heartily encourage communication between hosts and guests. You can expect to receive communication from your host within 24 hours of your booking request being made.

If you don’t hear back from your host, the booking will automatically be cancelled.

How do I know who the host is?

There is plenty of information available about your host. This info is provided during the registration process, so you’ll know exactly what their hobbies are and why they love hosting VizEaters.

If you’d like more info, you’re welcome to contact them via our internal messaging system. To do this, simply click on the ‘Contact Me’ button on their profile page.

You will be able to see pictures of your host, including their home, surroundings, meal, kitchen, and much more. These pictures set the scene so that you’ll have a pretty good idea of what to expect when you arrive.

We encourage you to read the reviews posted by other VizEaters on their profile pages. Guest reviews are a great resource as they provide greater insight into the experience you can expect.

If you have booked for a meal, remember, you’re eating with your hosts – so the food is always good! Meals are prepared with care and attention as if you’re one of the family.

If you’d like to bring some information to our attention about a specific host, please feel free to contact us at the following email address: [email protected]

Should a problem be found with a host, you will receive a full refund and we will remove the host from the VizEat community.

When will I receive my booking details and the exact address of my VizEat experience?

At VizEat, getting things done quickly and efficiently is one of our top priorities. That’s why the moment that your host confirms your booking, you’ll automatically receive all the details that you need, like his/her address and contact details.

If you’ve made a booking request and don’t receive any followup information from your host, you need to wait for him/her to respond to your request. We ask all of our hosts to reply within 48 hours; after this time, your booking will be automatically cancelled.

Don’t forget that you can’t exchange contact details in VizEat private messages.

What if I have to cancel my booking?

We understand that sometimes things come up, sometimes you have to reschedule and sometimes you may wish to cancel a VizEat booking.

To make it easy for you, we’ve outlined our guidelines for cancellations as follows:

  1. Cancellations at least 24 hours before the event qualify for a total refund
  2. Cancellations within 24 hours of an event are not eligible for a refund

If you would like to cancel your booking, please send us an email at [email protected]

Do I get refund if the host cancels my booking?

Yes you will. If the host encounters a problem, or is unable to welcome you, you will be refunded. Or, if you prefer, we’ll do our best to find you an alternative host.

Does VizEat take a commission on the price that I pay for my booking?

If you want to share a VizEat experience  with one of our host, you must pay the rate the host has determined. VizEat takes a commission on top of the fixed price, that will show up when you’re about to pay for your booking.

So the question we often hear is: why bother going through us? At VizEat, our passion is finding lovely hosts around the world and pairing them up with open-minded travellers. The result is a unique experience, one that gives you peace of mind because it’s facilitated by a relationship based on trust. When you book an experience through VizEat, you’re covered by our free guarantee that insures guests and hosts for up to 300,000 euros. That’s why we charge a commission.

For example, if you want to reserve a brunch in Paris that costs 25 euros, you’ll pay a total of 28 euros and 75 cents.

If you have any other questions, comments or queries please send us an email at [email protected] .We’re here to help!